FAQS
User Rights Protection Instructions
How to protect my shopping rights when encountering order exceptions?
We have complete abnormal order processing mechanisms. For any problems such as delay, error and abnormality, we will follow up the whole process to solve problems and protect your shopping rights and interests.
Will normal rights be restricted for frequent after-sales applications?
Legitimate and compliant after-sales applications will not lead to right restriction. We fully respect users' reasonable shopping demands and rights protection needs.
How to give feedback on unreasonable processing results?
You can submit secondary feedback through the dedicated channel for unsatisfactory results, and we will re-review and optimize the processing scheme.